I bought a Java hosting package for INR2000 from Manashosting in January, 2008. For the first 1.5 years the services were crawling but I could manage somehow. Although, I raised various issues wherever necessary, there was no improvement. Things were fine until they replaced my service with some other software called "Plesk".
The change was incorporated WITHOUT my consent or permission. I was never asked, but just informed that this has been done. Upon using Plesk I found out that it was NOT appropriate for Java Hosting. There were a lot of problems and Manashosting suggested me NON-STANDARD solutions.
Till date I am requesting them to change back to the earlier software. For this too, they want me to pay INR 500. Why should I pay for their mistakes? This is Fraud. They had not taken any technical advice either, while changing to Plesk.
I do not ask for my money back, just that a better service be provided that at least meets my requirements. The change in service they gave was unsolicited.